TikTok‘s incredibly addictive short video format makes it easy to get lost scrolling through entertaining clips for hours. But what do you do when one of TikTok‘s handiest viewing features – auto scroll – mysteriously vanishes from your app?
Don‘t panic – with the right troubleshooting, you can get auto scroll back and surf through TikTok hands-free once again. I‘ve dealt with plenty of TikTok bugs and know how frustrating it is when key options disappear.
In this comprehensive guide, you‘ll learn exactly how to fix auto scroll not showing on TikTok and resume seamless scrolling.
What Is TikTok‘s Auto Scroll, and Why Does It Sometimes Vanish?
For those unfamiliar, TikTok‘s auto scroll feature automatically advances your feed to the next video after the current clip finishes playing. This enables a smooth, hands-free viewing experience.
Once enabled in settings, you can set your phone down while TikTok entertains you with an endless stream of content. No need to constantly touch the screen or buttons.
However, TikTok users have recently reported the auto scroll toggle mysteriously disappearing from their app. Without the ability to activate this setting, bingeing TikTok becomes a two-handed operation again.
So why does this handy option go missing for some accounts? There are a few key reasons:
Partial Feature Rollout
TikTok has over 1 billion monthly active users as of 2021. Rolling out new features instantly to everyone risks bugs and crashes.
Instead, TikTok slowly tests things with small samples of users first. Auto scroll access expands in waves – so it may not hit your profile yet.
Buggy App Updates
Any app as complex as TikTok will have its fair share of glitches. Problems introduced in app updates can cause options like auto scroll to temporarily vanish for some users.
Flukes with your specific TikTok account could also prevent auto scroll from displaying properly.
Licensing deals and marketing strategies lead companies like TikTok to restrict certain features by country. Your region may not have auto scroll yet.
Auto scroll requires a certain amount of processing power and memory. Older phones may struggle with newer TikTok features.
Now that you know why auto scroll can disappear, let‘s get right into the solutions to bring it back!
Step 1: Update the TikTok App
If a recent update caused your auto scroll issues, getting the latest version could resolve the problem. Updating provides you with bug fixes, security patches, and support for newly rolled out features.
Here‘s how to easily update on both iPhone and Android:
Open the App Store
Tap your profile picture in the top right
Scroll down to see pending TikTok updates and tap "Update"
Open the Play Store
Tap the menu bar (3 lines) in the top left
Select "My Apps & Games"
Find TikTok and hit "Update" if available
Once the latest version installs, open TikTok and check if auto scroll is now available on your feed.
Step 2: Log Out and Back Into Your TikTok Account
Beyond app issues, problems with your specific account could also block access to auto scroll. Logging out and back in can reset things and resolve connectivity problems.
Here are the simple steps to log out and back in:
In TikTok, tap your profile icon in the bottom right
Select the three-line menu icon in the top right
Choose "Log Out" to fully sign out of your account
Force close the TikTok app via your device‘s app manager
Relaunch TikTok, re-enter your credentials, and log back in
Pull up your feed and check if auto scroll appears now
Quickly logging out and in essentially refreshes your account‘s connection to TikTok‘s servers, clearing out any glitches.
Step 3: Try Enabling Auto Scroll on Another TikTok Account
Since feature rollouts are gradual, trying auto scroll on a secondary TikTok account lets you check if the limitation is profile-specific.
If auto scroll works on a new account, you‘ll have to wait for wider availability rather than troubleshoot further issues.
Here‘s how to test auto scroll on a fresh account:
Open TikTok > Tap your profile > "Add Account"
Choose "Sign Up" and create a new account with email, Facebook etc.
Once signed in, check the new profile‘s feed for auto scroll
If it appears here but not your main, you‘ll have to wait unfortunately
Maintaining multiple TikTok accounts can be useful for comparing feature access during rollout periods. Consider making burner accounts to preview new tools.
Step 4: Report Auto Scroll Missing as a Bug to TikTok
You can also submit a direct request to TikTok to investigate your lack of auto scroll access further.
Reporting missing features prompts TikTok‘s team to look into bugs and potentially speed up rollout timing.
Here are the steps to report auto scroll missing:
Go to your profile > Tap the 3-line menu > Select "Settings and privacy"
Choose "Report a problem"
Tap "Report a problem" again in the next screen
Select the "auto scroll missing" option
Explain in more detail and submit your report
The more users that report auto scroll problems, the faster TikTok will prioritize resolving the rollout bugs across accounts.
Step 5: Contact TikTok Support for Additional Troubleshooting
If you still have no luck enabling auto scroll, you can reach out to TikTok‘s customer support team for further help.
Explaining the issue and providing key details often leads to specialized troubleshooting suggestions you won‘t find anywhere else.
Here are two ways to get one-on-one support:
Open your TikTok profile
Tap the 3-line menu > Select "Support"
Choose "Message us" and explain your auto scroll problem
Email [email protected] with your account info and details
Ask if they can provide any other steps to fix auto scroll
TikTok support staff have additional tools to troubleshoot profile-specific problems. Reach out to them as a last resort.
Trying Out TikTok Viewing Alternatives While You Wait
If support determines the feature simply hasn‘t expanded to your profile yet, you‘ll need to wait as TikTok gradually rolls out auto scroll more widely.
Until then, here are some alternative options to make hands-free TikTok viewing easier:
Phone stands – Set your device on an adjustable stand for hands-free viewing at your desired angle.
Phone mounts – Stick your phone to a wall, cabinet, or desk with reusable mounts to set and forget video viewing.
Voice commands – Use Bixby, Siri, or Google Assistant to control playback with voice commands like "next video" or "pause."
Bluetooth remotes – Control video playback from afar with affordable universal remotes.
One-handed mode – Enable easier one-handed use in your device settings to comfortably scroll TikTok with just a thumb.
TikTok is actively working to expand auto scroll availability to all users. In the meantime, these alternatives provide a similar hands-free experience.
Get Back To Effortless TikTok Scrolling
Dealing with missing features in buggy apps can be immensely frustrating. But a few simple troubleshooting steps will solve most auto scroll issues:
Update TikTok to the latest version
Log out and back into your account
Try enabling it on a different profile
Report the problem directly to TikTok
Ask TikTok support to investigate further
With this guide‘s help, you‘ll be leaning back and enjoying hands-free endless scrolling through TikTok in no time. No more cramped hands or strained wrists from endless scrolling.
What other TikTok features would you love to see roll out more widely? Let me know in the comments – if enough users request something, TikTok takes notice.