How to Fix “Confirm Your Info on the App” on Instagram

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So you‘re trying to access your Instagram account, eagerly awaiting a fresh feed of photos, when suddenly – the dreaded "Confirm Your Info on the App" message pops up. Ugh!

This notification means Instagram has detected some suspicious activity and wants you to verify your identity before letting you back in. Annoying, right?

But don‘t smash that phone in frustration just yet! In this detailed guide, I‘ll walk you step-by-step through how to fix the "Confirm Your Info" error for good.

You‘ll not only get back into your account, but learn how to avoid this headache in the future. Let‘s dig in!

Why Instagram Wants You to "Confirm Your Info"

Before we get to the solutions, it helps to understand exactly why Instagram flags certain accounts for identity confirmation. What kind of activity raises those red flags?

Third-Party Apps Get the Side-Eye

By far the #1 reason for getting the "Confirm Your Info" prompt is using third-party apps connected to your Instagram account. I‘m talking about outside apps that require your Instagram login, like photo filters, analytics tools, auto-likers (naughty naughty), and more.

Instagram really discourages using these kinds of apps for security reasons – they can access way more of your data than you realize! So if Instagram detects you logged in to your account through a suspicious third-party app, they‘ll instantly lock down your access.

Strange Login Locations Trigger Warnings

Instagram also analyzes the locations your account is accessed from. If they notice logins from new or unusual devices or geographic regions, it raises eyebrows.

For example, if you normally log in from Los Angeles, but suddenly there‘s an Instagram session active in Russia, they‘ll want to verify it‘s really you.

Face Recognition Issues Lead to Frustration

If your Instagram account is connected to Facebook, problems with Facebook‘s face recognition systems can also prompt the "Confirm Your Info" message.

For example, if Facebook‘s facial analysis algorithms suddenly have trouble recognizing you in photos, Instagram‘s systems also get confused. To resolve the signal loss between the two accounts, Instagram will require identity confirmation.

Multiple Logins Multiply Your Problems

Finally, if your account is actively logged into multiple devices – like your phone, tablet, and computer – Instagram may find that suspicious and ask for confirmation. The more devices accessing one account, the more paranoid their systems get.

By the Numbers: How Many Get Caught in Confirmation-Gate?

To give you an idea of the scale, according to a report in MarketingLand, up to 8 million Instagram users were impacted by the "Confirm Your Info" error as of 2021. So you‘re definitely not alone!

The issue continues today. Just search "Confirm Your Info Instagram" on Twitter and you‘ll see thousands of frustrated users venting about the notification just within the last 24 hours.

The good news? If you understand what causes it, you can avoid it. And if you do get snagged, this guide will help you regain access quickly.


How to Finally Fix “Confirm Your Info on the App”

Alright, let‘s get into the nitty gritty of how to fix this pesky error so you can get your feed back.

I‘ll start with troubleshooting the standard video selfie verification process. But if that fails, we‘ll move on to more advanced solutions. So dust off your problem-solving hat – this is about to get fun!

Step 1: Double Check Your Video Selfie

When you get the "Confirm Your Info" prompt, Instagram will first ask you to complete a video selfie to verify your identity.

Here‘s how to make sure you‘re doing it right:

  • Tap the circular outline to trigger your camera and ensure Instagram has access to use it.

  • Position your face in the circle so your entire face is clearly visible.

  • Slowly turn your head to the right, holding for 1-2 seconds.

  • Now turn your head slowly to the left in the same way.

  • Tilt your head up towards the ceiling, pause for a moment, then tilt your head back down.

  • Finally, turn your head left-right-left again for good measure!

The key is nice, slow movements so the facial recognition software can track you cleanly.

Oh, and you‘ll look pretty silly, but don‘t worry – the video is just for Instagram‘s robots, not your Instagram followers.

Once you complete the selfie head turns, Instagram should show a "Video Selfie Complete!" confirmation. If you got that far without errors, you‘re golden! Tap submit and the video will be sent off for analysis.

You should regain access to your account within minutes. Go celebrate with a selfie for your feed!

But…if you run into problems, the solutions get a little more complex. Let‘s tackle those next.

Step 2: Improve Your Set-Up and Environment

If your first video selfie attempt fails, first check your surroundings and filming set-up.

Your environment can make or break the facial recognition. Here are tips for an ideal video selfie set-up:

  • Get bright, even light on your face – Overhead indoor lights or indirect window light works best. Avoid shadows and backlight from sources behind you.

  • Eliminate background objects – Clear the area behind you so your face isn‘t partially obstructed. Instagram needs clean headshots.

  • Use your primary device – Complete the video on the phone or tablet you normally access Instagram from, rather than a secondary device.

  • Hold camera at eye level – Position the camera at eye level rather than low angles or pointing down at you from above.

  • Focus camera on face – Your entire face should fill the circular framing guide. Don‘t be too far away.

Tweak your set-up based on these tips, then try another test video. Fingers crossed it works this time!

Step 3: Switch to Alternative Devices

Okay, you made sure your video selfie has studio-quality lighting and framing, but still no dice? Time to try alternate devices.

Attempt the video verification process on a different mobile device like a friend or family member‘s phone. Or if you have the Instagram app on multiple personal devices, cycle through verifying on each one.

You can also try accessing Instagram from a mobile browser like Chrome or Safari rather than the app. The change of environment may help the facial recognition align better.

If you don‘t have easy access to other mobile devices, move on to the nuclear options below…

Step 4: Uninstall and Reinstall the App

If you‘ve tried everything to capture the perfect video selfie but the error persists, it may be time for a fresh start.

Uninstalling and reinstalling the Instagram app essentially resets the app‘s cache and local data on your device. Here are the simple steps:

  1. Open your device‘s Settings app.

  2. Find Instagram in the list of installed apps and select it.

  3. Choose the Uninstall or Delete option.

  4. Once Instagram is removed, wait 2-3 days.

  5. After 2-3 days, return to the app store and reinstall Instagram.

  6. When prompted, log back into your account.

  7. Fingers crossed the "Confirm Your Info" issue is gone for good!

Many Instagrammers have had success finally passing the video verification after this reset. It clears out any corrupted temporary data that may be interfering with the process.

Step 5: Sever Ties with Third-Party Apps

If you‘ve recently tried logging into a third-party Instagram-connected app, now is also a good time to remove its access to your account.

Go into your Instagram settings and check the "Authorized Apps" list. Revoke access for any apps you don‘t absolutely trust or aren‘t sure about.

While you‘re at it, completely delete any sketchy third-party apps from your device. The fewer links to outside services, the better.

Pruning away these secondary connections helps eliminate any source of suspicious activity that could be triggering the "Confirm Your Info" error.

Step 6: Review Your Facebook Account

If your Instagram account is linked to your Facebook profile, any recent changes on Facebook could be contributing to the error.

Log into Facebook and visit the face recognition settings. Make sure the "Face Recognition" feature did not get turned off recently.

If it was disabled, turn it back on. This resolves any identity confusion between your connected Instagram and Facebook accounts.

You can also proactively tag yourself in a few new Facebook photos. This helps train Facebook‘s facial recognition AI if it‘s having trouble identifying you.

After checking these potential Facebook factors, try the Instagram video verification again.

Still Stuck? Don‘t Panic – Try These Advanced Troubleshooting Tips

If you‘ve worked through all of the steps above meticulously but are still locked out, all hope is not lost. Here are a few Hail Mary troubleshooting tricks to try:

  • Delete and reinstall Instagram again, but this time wait 5-7 days rather than 2-3 before reinstalling. The longer reset could help.

  • Triple check that camera and microphone access are enabled for Instagram in your device settings. Toggle them off and on again.

  • Enable Airplane mode on your device before attempting the video selfie again. This resolves any connectivity issues.

  • As a last resort, you can try requesting a review of your account through Instagram‘s help form. But response time is slow.

  • Be extra careful verifying on a friend‘s device – don‘t save your login details on their phone afterward. Only use it temporarily.

With enough patience and creativity, one of these solutions should finally do the trick. Don‘t bang your head against the wall too hard.

Once you regain access, enjoy the rush of endorphins when you see your feed again!

Avoid Repeat Offenders: How to Dodge the Confirmation Screen in the Future

After finally getting past that pesky "Confirm Your Info" error, let‘s make sure it doesn‘t happen again. Here are pro tips to avoid triggering the notification going forward:

Heavily Vet Any Third-Party Apps

As we covered earlier, third-party apps are one of the biggest causes of the error. Instagram really doesn‘t like when you authorize outside services access to your account.

Only connect apps you know and trust completely. And use them sparingly.

Log Out Fully After Using Public Devices

Be very careful logging into your Instagram account on any shared or public devices. Always fully log out afterward. Otherwise, Instagram may flag the new device as suspicious.

Limit Account Access to Primary Devices

Try to only remain logged into Instagram on your main, personal smartphones and tablets that you use daily. Having your account active on many devices multiplied suspicion.

Avoid Sideloading the Instagram App

Only download the official Instagram app from the Apple App Store or Google Play Store. "Sideloading" from unverified sources increases risk.

Analyze Your Login Locations

Occasionally check the list of devices and locations your account has been accessed from in your security settings. Make sure none seem suspicious.

Turn On Two-Factor Authentication

Enabling two-factor authentication adds an extra layer of identity protection to your account, reducing the risk of strange activity.

Let‘s Recap – A Video Selfie to Success

Few things are more panic-inducing than being locked out of your Instagram account unexpectedly. But with the right troubleshooting approach, you can defeat the "Confirm Your Info" error.

To summarize:

  • Understand why Instagram prompts identity verification and what activities trigger it. Using third-party apps or changing locations increases risk.

  • When asked, carefully complete the video selfie verification steps. Optimize lighting and framing for best results.

  • If it fails, try different devices or reinstalling the Instagram app to reset your local data.

  • Sever any connections with unauthorized third-party apps and double check your Facebook settings.

  • With patience and persistence, you can finally get back to posting cat photos and food porn. Hooray!

So take a deep breath, grab a friend‘s phone, and start troubleshooting. Before you know it, you‘ll be back scrolling your feed and accumulating those critical likes and follows.

You‘ve got this! Now get back out there and rule your Instagram empire once again.


Written by Alexis Kestler

A female web designer and programmer - Now is a 36-year IT professional with over 15 years of experience living in NorCal. I enjoy keeping my feet wet in the world of technology through reading, working, and researching topics that pique my interest.