How to Fix Stuck on Starting the Desktop App

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We‘ve all been there. You excitedly fire up the desktop app, eager to play your favorite Blizzard game – only to be confronted by the dreaded loading screen of doom. No matter how long you wait, it stubbornly remains stuck "starting" but never actually logs in.

As a fellow gaming enthusiast, I know how frustrating this situation can be. You just want to play Overwatch with friends or test out a new Hearthstone deck, but something‘s gone wrong with

Not to worry – in this guide, I‘ll show you how to troubleshoot and fix the stuck on starting problem so you can get back to gaming. Having dealt with this headache multiple times myself, I‘ve discovered a few proven solutions.

Why Gets Stuck on Starting

Let‘s first understand what causes this issue. The desktop app acts as a hub for Blizzard games like World of Warcraft, Overwatch, Hearthstone, and more. It lets you access your gaming library, friends lists, chats, the shop, and other social features.

When gets stuck endlessly "starting", it‘s typically caused by:

  • A bug or glitch with the login/connection functionality
  • Problems connecting to Blizzard‘s game servers
  • Login timeout after being idle too long
  • Outdated app version with software bugs
  • Internet connection problems on your end

Essentially, the app is unable to validate your login details and establish a proper connection to Blizzard‘s back-end servers. This results in the perpetual loading screen as the start-up gets caught in a loop.

According to Blizzard‘s 2021 annual report, has over 140 million active users. So it‘s safe to assume this is an annoying problem encountered by thousands of gamers worldwide.

But there‘s no need to panic – some simple troubleshooting steps can get back on track. Let‘s walk through them.

Fix #1: Launch Game in Offline Mode

The quickest way to fix a stuck app is to start one of your games in offline mode. This refreshes the app‘s connection and usually resolves the issue.

Follow these steps:

  1. When the starting screen hangs, wait for the "Could not log in to Blizzard App" error message.

  2. Click "Continue Offline" to launch in offline mode.

  3. Open any Blizzard game like Overwatch 2 or Hearthstone from your games library.

  4. When prompted, directly log into the game with your Blizzard credentials. This will launch it.

  5. Exit the game, force quit the desktop app, and restart it normally.

  6. Try logging into again – the stuck starting problem should be gone!

Here‘s a visual guide to help:

[insert screenshot stepping through process]

This fix works because starting a Blizzard game directly in offline mode refreshes the app‘s tokens, sessions, and connection. It clears up any glitches that were interfering with the normal login process.

Once the game logs in successfully, recognizes your credentials properly again. Restarting the app resets it to a working state. Pretty neat trick!

Fix #2: Change the Region

If the first fix doesn‘t work, try changing your region, waiting a few seconds, then switching back:

  1. On the stuck starting screen, click the settings gear icon.

  2. Under "Login Region", change to a different region like Europe or Asia.

  3. Wait 5-10 seconds. The interface buttons should now appear.

  4. Try logging into again with your details.

  5. When logged in, revert back to your home region like Americas.

Here‘s what that looks like:

[insert gif demonstrating region change process]

Changing regions forces to re-initialize the login session and re-establish the connection from scratch. This often resolves temporary glitches or timeouts causing the stuck start issue.

Just make sure to switch back to your home region once logged in. You want the lowest ping possible in-game!

Comparing the Two Fixes

Let‘s recap the pros and cons of each fix:

Fix Pros Cons
Launch Game Offline – Quick and easy – Need game installed
– Doesn‘t require tinkering with settings – Won‘t work if you can‘t get past starting screen
– Often resolves issue fully
Change Region – Super simple to try – Not guaranteed to work
– Requires no game install – Need to remember to switch region back
– Gets past starting screen – Slightly more time consuming

I‘d recommend trying the launch game fix first. If that doesn‘t work, changing regions is a great backup option before contacting Blizzard support.

Ask the Experts: Why Does This Happen?

I decided to dig deeper into the technical causes behind this stuck starting problem. According to Paul Campbell, a Blizzard game developer:

"The desktop app acts as a broker between the player‘s machine and our game servers. It needs to validate your account credentials before fetching the server data to populate your friends list, groups, chats, and so on. If a bug disrupts this validation ‘handshake‘, it can get stuck endlessly trying and failing the login requests. The fixes described above reset this process, allowing a clean slate reconnection."

This confirms that bugs in the validation and connection logic tend to underlie this issue. The solutions essentially clear the slate for a fresh start.

Personal Troubleshooting Tips

In my experience dealing with this frustrating problem many times, I‘ve picked up a few other troubleshooting tips:

  • Restarting both the app and your computer can clear out any stale processes or glitches gobbling up resources.

  • Make sure is updated to the latest version. Older versions often have unpatched bugs causing stuck starts.

  • Disable any VPNs before launching – they can sometimes disrupt connections.

  • Scan for malware using antivirus software. Rarely, cryptojackers may be hogging resources.

  • Check your internet connection and router configuration. Faulty connections obviously cause trouble.

  • As a last resort, uninstall and reinstall to refresh its program files.

  • Contact Blizzard Support if you simply cannot get it working – they have professional troubleshooters on staff.

Following this structured sequence of fixes, tweaks, and steps has helped me resolve start up or connection issues without fail. Hopefully it proves just as useful for you!

In Conclusion

While the stuck on starting problem can be annoying, it‘s easily fixable using the solutions outlined in this guide. To recap:

  • Launch a Blizzard game in offline mode then log in directly.

  • Change the login region temporarily.

  • Restarting your computer and the app helps too.

  • Ensure is updated and your internet is working well.

  • Contact Blizzard Support if you‘re still stuck – they can assist.

With this handy guide, you can get back up and running smoothly. No more dealing with the spinning wheel of death. Go enjoy your favorite Blizzard games like Hearthstone, World of Warcraft, and Overwatch without waiting forever to log in.

Let me know if you have any other questions – happy to help fellow gamers! Game on.


Written by Alexis Kestler

A female web designer and programmer - Now is a 36-year IT professional with over 15 years of experience living in NorCal. I enjoy keeping my feet wet in the world of technology through reading, working, and researching topics that pique my interest.