The Complete Guide to Social Commerce Platforms in 2023

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Social commerce has entered a staggering growth phase – projected to become a $604 billion industry by 2027 according to Insider Intelligence. All signs point to social platforms playing an integral role within ecommerce moving forward.

As consumer time and attention continues to concentrate on sites like Instagram, TikTok and Pinterest, forward-thinking brands have tremendous opportunity to meet audiences where they are already gathering. The key is understanding how to best leverage various social commerce capabilities tailored to your positioning and products.

This comprehensive guide examines the exploding social commerce landscape as we head into 2023. Let‘s explore the capabilities transforming ecommerce – along with tips for connecting with consumers through revolutionary new shopping journeys unmatched by traditional webstores.

The State of Social Commerce in 2023

Over 72% of people making online purchases now demand engaging, interactive content prior to buying according to Stackla. Social platforms deliver this in spades through vibrant imagery, video and influencer partnerships tailored to highlight products use cases.

Additionally, 90% of shoppers report UGC like social media posts, reviews and imagery builds confidence in purchases. Social commerce capabilities now seamlessly spotlight these assets to provide perpetual validation.

And the numbers speak for themselves regarding direct conversions on social platforms:

  • 500 million+ now actively use Instagram‘s shopping tags each month
  • 1.2 billion have engaged with shopping posts on Facebook
  • Over $3 billion in sales attributed to TikTok marketing in 2021
  • Shopify merchants running Pinterest campaigns realized 2X higher ROAS versus other channels

These benchmarks shine a light on social commerce‘s staggering ROI potential. As platforms invest heavily in capabilities supporting product discovery and transactions, the industry shows no signs of slowing its blistering pace.

Key Drivers Accelerating Adoption

Several underlying consumer and technology factors explain social commerce’s rising dominance:

1. Preference for Visual, Enjoyable Experiences

Humans process visual information 60,000x faster than plain text according to researchers. Websites overloaded with technical details often increase friction during shopping journeys. Alternatively, vibrant social media imagery and video simplifies product education and inspiration crucial for conversion confidence.

2. Trust in Recommendations

Consumers increasingly value perspectives from those who‘ve tested or used products first-hand during research. User-generated social content feels more impartial versus brand marketing claims. UGC also helps people visualize themselves experiencing benefits shown by others similar to them.

3. Rise of Mobile Commerce

As ecommerce itself continues shifting toward smartphones, smaller screens constrain the effectiveness of traditional website navigation and layouts. Social commerce mobile adaptations meet consumers within existing intuitive app interfaces.

4. Marketplace Innovations

Platform investment in live video functionality, AR product visualization, shoppable ads, integrated payment options and more continue breaking down barriers between discovery and purchase – merging entertainment with transactions in unprecedented ways.

With a firm grasp on the landscape and motivators propelling growth, let‘s explore the standalone capabilities of leading social commerce platforms today.

Top Social Commerce Platforms in 2023

The platforms below help brands engage audiences while showcasing products where active users already gather daily:

1. Instagram

As a prime destination for influencer content and inspiration, Instagram delivers a brand toolkit for converting eyeballs into sales through Channel, Shopping and Live capabilities.

Compelling product imagery and reviews drive 75% of users to purchase fashion items on Instagram. Shoppable tags help brands demonstrate real-life use cases. Thirty percent of feed posts now include tags according to – indicating the widespread adoption delivering ROI.

And live shopping via video now enables Q&As and personalized recommendations among highly-engaged audiences. Brands cite 3-5X higher conversion rates from live shopping broadcasts and haul videos versus static Instagram posts.

The platform‘s dominance for lifestyle content primes Instagram as the leading visual commerce hub – especially for DTC and fashion brands cultivating community around their products‘ aesthetics and values.

2. Facebook

Although now overflowing with ads, Facebook‘s infrastructure still provides immersive community elements for showcasing merchandise and cultivating conversations. As the top social media site for moms in the US, its breadth captures every demographic.

Dynamic ads now let brands personalize product suggestions based on engagement and behaviors – increasing relevancy for higher consideration. And optimizing video content for both Facebook and Instagram feeds extends reach further through parent company Meta‘s converged algorithms.

For mass brands already advertising on Facebook, its Pixel tracking and advanced per-user analytics seamlessly attribute and optimize budgets across marketing to assisted conversions. Retailers with the most holistic Facebook approach increase sales up to 80 percent according to Wordstream.

3. Pinterest

Pinterest‘s curated "inspiration hubs" serve shoppers actively seeking ideas visually. Seventy-five percent rely on Pinterest when planning purchases according to Later. Navigational layout options range from personalized home feeds to categorized Topic and Shopping-specific Pin discovery suited to different search behaviors.

Visual bookmarks capture future buying intent – 47% have purchased something seen on Pinterest. Shoppable Pins then convert this demand directly with in-app checkout.

Pinterest‘s commerce focus makes the platform perfect for retailers. Pinners demonstrate commercial intent ideal for prospecting cold traffic into new buyers. Increased brand exposure simultaneously nurtures additional reorders from conversions.

4. TikTok

TikTok‘s explosive growth derives from its titillating stream of digestible videos algorithmically tailored to an individual‘s evolving interests. The #BookTok phenomenon demonstrated TikTok‘s influence for entertainment, culture and retail. Trend creation capability provides immense opportunity to launch viral products.

Shoppable video ads have proven 7X more engaging for audiences. And hashtag challenges can incentivize UGC while embedding brands into content narratives. Expect TikTok‘s commerce efforts to gain further sophistication integrating entertainment, education and transactions in new ways no platform has accomplished.

5. Twitter

Although underutilized for commerce, Twitter Shopping Modules help brands increase conversions from viral tweet engagements. Audiences turn to Twitter for real-time trends – an opportune moment for capitalizing on related products given mass attention.

Shopify developed a simple Twitter integration allowing brands to add shopping functionality directly within live streams and video content. Tools supporting instant transactions from tweets help merchants seize consumer demand spurred by site discussions. Effectively riding Twitter moments as they gain wind presents a largely untapped strategy today.

Social Commerce Strategies to Employ

Beyond examining channel capabilities, optimizing success requires additional layers of strategy:

Choose Platforms Aligned With Products

Thoughtfully assess social commerce options based on target demographics and shopper readiness stages. Instagram and Pinterest may better engage new prospects in upper funnel discovery given innate inspiration elements. Alternatively, retailers can track sales assisted by exist Facebook social plugins known as the ultimate bottom-funnel channel.

Streamline Mobile Checkout

Ensure seamless transitions from product showcase to payment confirmation no matter the platform interface design or limitations. Saved payment methods, guest options and onboarding incentives improve conversions.

Spotlight UGC

Source visual user-generated content like customer images and video reviews displaying products favorably, then repost through paid partnerships. Connecting peer affirmations with merchandise boosts perceived social proof that sways decisions.

Promote With Nano Influencers

Micro and nano-sized influencers produce higher engagement and conversions attributable to concentrated niche focus. Their specialization improves personal authenticity that converts fans into loyal brand supporters at scale.

Host Shoppable Live Streams

Produce exclusive video launches, demos and tutorials to unveil products while responding to questions in real-time. Limited-time offers before wider release build interest and transaction urgency converting views into sales.

Reward Loyalty Program Integration

Encouraging social content creation like product reviews among existing customers helps drive community activity and visibility. Certain platforms even support native integration of loyalty points helping increase repurchases.

The strategies above demonstrate how social platforms now empower purpose-built shopping journeys matching modern consumer preferences for convenience, personalization and connection.

The Future of Social Commerce

Continued experience improvements through augmented reality try-ons, virtual storefronts, livestream consultations and interactive peer forums will further blur the line between shopping and entertainment.

And as platforms vie for brand marketing budgets, expect sophisticated streamlining helping manage product listings, orders and logistics directly from social media management dashboards.

Ultimately brands embracing commerce innovation help manifest the next evolution envisioned by social channels pursuing retail dominance. Start laying the foundation now within your organization to stay ahead of changes already redefining consumerism and technology worldwide.


Social commerce moves ecommerce beyond isolated web stores to the platforms where consumers actively fill needs for inspiration, community and more. Aligning shopping integrations with how users engage across Instagram, TikTok, Facebook and Pinterest provides opportunity to continually insert brands into passions, conversations and recommendations underlying decisions and purchases.

The statistics are staggering – no brand can ignore social‘s influence nor the tools now available to harness its marketing powers. Meet audiences where they gather most. Deliver value on their terms through preferred content formats. Stay ahead of platform innovations reimagining tomorrow‘s customer journeys. And ultimately watch as social community builders become social commerce sales drivers almost inherently through thoughtful presence grounded in their daily habits.

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