Hey friend! Still can‘t get your account merge working in Overwatch 2? Let me help explain what‘s going on and how to fix it.

I‘ve seen you and thousands of other players complaining about issues merging your accounts ever since Overwatch 2 launched. As an avid gamer and tech specialist myself, I totally get how frustrating something like this can be.

You just want to carry over all the cool skins, sprays, and competitive rank you earned from years of playing Overwatch 1. But no matter what you try, it just won‘t work right!

Well after digging into the details and researching Overwatch forums, I have the inside scoop on exactly why your account merge is failing and how to troubleshoot it. Just follow this guide and you‘ll get it fixed in no time.

Why Your Overwatch 2 Account Merge Isn‘t Working

Before we get to solutions, let‘s quickly cover the likely reasons your merge isn‘t going through properly:

You Haven‘t Linked Accounts Yet

You first need to link your console account (PSN, Xbox Live) to a Battle.net account by scanning a QR code in Overwatch 2 and following the instructions.
If you haven‘t completed this step yet, your progress can‘t merge over.

Blizzard Servers Are Overloaded

According to Blizzard, their player database is currently overloaded with everyone trying to merge and play at once.
This is causing account syncs to take much longer than expected, upwards of weeks instead of days.

You Linked the Wrong Accounts

Some players have accidentally linked old or rarely used accounts instead of their main ones.
For example, linking your alternate Battle.net account that has no progress rather than your primary one.

Bug Preventing Prompt on Consoles

There‘s a known bug preventing the account merge prompt/button from even appearing on Xbox, PlayStation, and Switch.
This naturally stops you from being able to start the account link process.

Items Taking Longer to Transfer

Even if your accounts are successfully linked, the actual transfer of your skins, sprays, credits, etc. is lagging behind.
You may see your accounts merged but your items still missing.

Now let‘s go over all the ways you can troubleshoot and fix these issues…

Step-by-Step Solutions to Fix Your Overwatch 2 Account Merge

Follow these steps to get your account merge working properly:

1. Relink Your Accounts from Scratch

If your accounts are already linked, it‘s worth unlinking them entirely and starting fresh. This clears out any errors from previous attempts.

Here‘s how to unlink and relink:

On your console, open Overwatch 2, go to Options > Account Linking > select "Unlink Account"
This will detach your PSN or Xbox profile from the connected Battle.net account
Restart Overwatch 2 on your PC, go to Settings > Account Linking > select "Unlink Account"
This will detach your Battle.net profile from the linked console account
Open Overwatch 2 again on your console and follow the prompts to relink to your preferred Battle.net account

By unlinking then relinking your accounts, you‘re wiping the slate clean which can avoid bugs and issues from past merge attempts.

2. Retry the Link During Off-Peak Hours

The servers are under heavy load right now, so it‘s recommended to retry linking your accounts during off-peak times when fewer people are online.

Best times are early morning or late night when traffic is lower.
Less congestion greatly improves your chances for a smooth merge.

3. Submit a Support Ticket to Blizzard

If you still can‘t get your accounts to link up after multiple attempts, submit a support ticket to Blizzard explaining your issue:

Go to Blizzard‘s Overwatch Support Page
Click "Contact Customer Support" and select “I still need help”
Choose Account > Not Listed Here for the issue type
Explain your account merge problem and troubleshooting steps you’ve taken
Submit the ticket and wait for their support team to respond

Hopefully Blizzard support can manually initiate or fix your merge. Make sure to include key details like your Battle.net ID, console, and merger history.

4. Wait for Bug Fixes and Improvements

Blizzard is actively working on fixes for the various account merge bugs and limitations:

A client-side fix is in development for the missing account merge UI
This will add the missing prompt/button on consoles and is targeted for release within a few weeks.
Server capacity is also being expanded to speed up merge processing times.
This will reduce the long delays and lag players are experiencing.
Specific merge bugs are being prioritized and patched.
Stuff like wrong accounts linking and items not transferring over.

So waiting it out and regularly checking Blizzard‘s Launch Updates could get things working once optimizations roll out.

When Will Account Merges Start Working Properly?

Based on Blizzard‘s current timeline, we can expect account merging to work smoother and more reliably around mid-late October 2022.

Here are the key milestones:

Late October – Major client-side fixes roll out addressing UI issues and linking bugs
Early November – Server capacity increases to handle merges faster
Mid November – Merging fully stabilized with most fixes and improvements implemented

So try to hang in there another 2-3 weeks if you can! I know waiting sucks, but regular patches are coming to address these launch issues.

Additional FAQs About Overwatch 2 Account Merging

Here are answers to some other common questions about the Overwatch 2 merge process:

Are any player profiles being lost right now?

No, Blizzard confirmed no account data is being wiped. All your progress is still there, it just may take time to merge properly.

How long should merges take under normal conditions?

When functioning smoothly, merges should complete within 48 hours. But it‘s currently taking weeks due to launch problems.

Can I play Overwatch 2 before my merge finishes?

Yes! You can play while your merge processes in the background. Any progress or unlocks should carry over after it completes.

What transfers over when merging accounts?

Your cosmetics, currency, sprays, player icons, stats, and competitive rank will transfer from Overwatch 1 after merging accounts. Your OW1 level will NOT carry over though.

Do I need an active PS Plus/Xbox Live sub to merge?

You need an active subscription to play Overwatch 2, but it‘s not required only for merging accounts. An expired sub won‘t block the merge.

My merge finished but items are still missing, help!

Item syncing is delayed too. Open a support ticket if your merge succeeded over 1 week ago but stuff is still missing.

Let‘s Recap the Key Points…

Linking your console and Battle.net accounts is step 1 before your progress can merge
Overloaded servers are slowing down merge processing times
Relink accounts or retry late at night when less traffic
Submit a support ticket if still not working after troubleshooting
Wait for updates and bug fixes coming within a few weeks

Follow these tips and your account should merge properly soon! I hope this inside look into why merging is broken and how to fix it was helpful. Let me know if you have any other questions.

Wishing you good luck and happy gaming!