Alexis Kestler
Have you ever felt the excitement of posting an amazing TikTok video, only to feel confused and disappointed when you go to check the comments and find…nothing there?
You‘re definitely not alone. Many TikTok creators have experienced the frustrating phenomenon of comments not showing up on their videos.
The good news is this problem is usually temporary and fixable with a few simple troubleshooting steps.
In this comprehensive guide, we‘ll walk through all the common reasons comments don‘t show on TikTok and equip you with solutions to get your comment section working properly again.
Why the TikTok Comment Section Is So Important
Before we dig into fixes, let‘s discuss why you should even care about comments not showing up under TikTok videos in the first place.
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Comments boost viewer engagement and video exposure. The more comments a video receives, the more TikTok‘s algorithm promotes it in the "For You" feed and in search results.
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Comments provide social validation. Lots of comments signal to new viewers that a video is worth watching.
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Comments give feedback. They allow creators to interact with their audience and learn what content resonates or needs improvement.
In fact, an analysis by Markerly found that:
- TikTok videos with at least 10 comments receive 79% more views on average.
- Videos with at least 20 comments garner 189% more views on average.
| Number of Comments | Average Views Increase |
|---|---|
| 10+ | 79% |
| 20+ | 189% |
As you can see, comments are hugely influential for TikTok performance and creator success. When your comments aren‘t showing properly, you miss out on all of these benefits.
Next let‘s explore why this happens and how to address it.
Reasons TikTok Comments May Not Be Visible
There are several possible explanations for why comments won‘t appear under a TikTok video:
Temporary App Glitches
Like any app, TikTok can suffer intermittent technical bugs that disrupt certain features. A brief glitch when loading comments is the most common cause of missing comments. Resetting the app typically fixes these short-lived issues.
Connection Problems
An unstable internet connection can prevent comments from loading properly. TikTok requires sufficient bandwidth and latency to fetch and display all video comments.
Account Limitations
If your TikTok account has been flagged for policy violations, TikTok may revoke your commenting privileges temporarily or permanently. You‘d be "shadowbanned" from interacting in comments.
Video Settings
The video creator may have deliberately disabled comments on a specific video through the privacy settings. TikTok allows turning off comments for individual posts.
Server Outages
Major disruptions in TikTok‘s backend infrastructure can lead to widespread app issues. Comments fail to load during temporary outages.
Armed with this knowledge, let‘s talk solutions!
7 Fixes for TikTok Comments Not Showing Up
Here are the top techniques for troubleshooting and resolving missing comment issues on TikTok:
1. Confirm Your Internet Connection
Start by checking that your WiFi or cellular data connection is stable and fast enough to support TikTok. Slow speeds and high latency disrupt the comments feed. Try loading comments over a different internet connection to isolate the issue.
TikTok recommends at least 3 Mbps download speeds for smooth performance. Enabling Low Data Mode can also interfere with comments, so switch that off. If your connection checks out, move on to the next fixes.
2. Restart the TikTok App
Force closing and relaunching the TikTok app essentially functions as a "power cycle" that can clear up temporary glitches.
To force quit TikTok:
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On iPhone – Swipe up from the bottom and hold until the app previews appear. Swipe up on the TikTok preview to close it.
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On Android – Either swipe TikTok away in multitasking view or go to Settings – Apps – TikTok – Force Stop.
Give TikTok 15-30 seconds before reopening it to load comments afresh. This simple restart fixes intermittent issues more often than you might expect.
3. Update to the Latest TikTok Version
App updates frequently include bug fixes and performance enhancements that specifically address problems like missing comments.
Go to your device‘s app store, search for TikTok, and check if any updates are pending. Download the most recent version and then recheck your comments.
TikTok issues update notes with each new version in the app stores highlighting what‘s changed. Look out for mentions of bug fixes and stability improvements.
4. Clear TikTok‘s Cache and Data
Over time, corrupted cached files and data can accumulate inside TikTok and cause glitches. Wiping this outdated TikTok app data forces it to rebuild fresh.
On iPhone/iPad:
- Go to Settings > General > iPhone Storage
- Tap on TikTok and select Offload App to clear cached files
On Android:
- Go to Settings > Apps > TikTok
- Tap Storage, then Clear Cache and Clear Data buttons
Once cleared, reopen TikTok and check for returning comments. Clearing the app data may also log you out, so be prepared to sign in again.
5. Switch to Mobile Data or Different WiFi
If your home WiFi seems unreliable, try loading TikTok comments strictly over your phone‘s mobile data to isolate the issue.
You can also attempt connecting to a different WiFi network entirely, like at a friend‘s house, office, or coffee shop.
If comments load fine away from your home WiFi, the problem lies with your home network rather than TikTok itself. Contact your ISP or router company for support.
6. Toggle Your Comment Settings
TikTok allows limiting who can comment on your videos through the privacy settings. If your preferences are too restrictive, it can seem like comments aren‘t showing when they‘re actually blocked.
To adjust these settings:
- Tap your profile icon > Settings & privacy > Privacy
- Select Who can comment on your videos
- Toggle to Everyone or Friends to open commenting
Conversely, you may need to disable commenting on individual videos if that creator has opted to turn off comments.
7. Reinstall the TikTok App
As a last resort, completely uninstalling TikTok and redownloading the app can work wonders. This essentially provides a clean slate if all else fails.
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iPhone: Hold down the TikTok icon until the apps jiggle, then tap the X to uninstall. Redownload it afterwards.
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Android: Go to Settings > Apps > TikTok and select Uninstall. Get the app again from the Play Store.
Reinstalling flushes out any deeply rooted bugs and resets TikTok to its default state. Re-login and enjoy a comment section that hopefully works again!
Still Seeing Issues? Contact TikTok Support
If you‘ve tried every solution and TikTok comments still refuse to materialize, it‘s time to involve the experts. Reach out to TikTok‘s customer support for personalized troubleshooting help:
- In-App: Tap your profile > Settings & privacy > Report a problem
- Email: [email protected]
- Web: TikTok Support Page
TikTok engineers have additional diagnostic tools to identify stubborn comment problems. They can also check if your account has been unfairly limited.
Don‘t Miss Out on the Benefits of TikTok Comments!
A fully functional comment section is key for creation and community on TikTok. Dealing with missing comments is annoying, but typically fixable on your own.
Now you‘re armed with a complete troubleshooting guide. Bookmark this post so you can instantly reference the steps above whenever comments aren‘t cooperating.
The most common fixes include resetting TikTok, updating the app, verifying your connection, and reinstalling as needed. With this knowledge, you‘ll stay immersed in your TikTok community.
