Discord Unable to Load Profile Banner Badges and About Me: A Comprehensive Troubleshooting Guide

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Have you ever tried to view a friend‘s profile on Discord, only to be greeted by the dreaded "unable to load profile banner badges and about me" error message? As a regular Discord user myself, I know how frustrating this can be. Suddenly you can‘t see your friends‘ profiles, view their about me info, or see the badges and banners that took them so long to customize.

Not to worry – with this in-depth troubleshooting guide, you‘ll learn exactly what causes this error, 5 proven solutions to fix it, and have your friend‘s profiles loading properly again in no time. I‘ll also provide some pro tips for avoiding profile loading issues altogether. So let‘s dive in!

What Triggers the "Unable to Load" Error on Discord?

Before we start troubleshooting, it helps to understand exactly why Discord fails to load profile information for certain users. Here are the most common triggers behind this error:

You Aren‘t Friends – Discord allows users to restrict profile visibility to friends only. If you aren‘t friends with someone, you may not be able to view their full profile.

No Shared Servers – Even if you‘re friends, Discord requires you to be on at least one mutual server to view private profiles.

Blocked User – If you or the user have blocked each other, your profiles will be completely inaccessible.

Private User Settings – Users can toggle options like "hide my about me" that will prevent profile loading.

Discord Outage – Server outages can sometimes lead to loading errors across Discord.

Discord Bugs – Like any app, bugs and glitches can also cause this error.

Now let‘s look at how to address each of these issues…

5 Solutions to Fix Discord‘s "Unable to Load" Profile Error

1. Send Them a Friend Request

If you aren‘t friends with a user, sending them a friend request is the first step to gaining the necessary permissions to view their full profile. Here‘s how to send a friend request on both desktop and mobile:


  1. Click on the user‘s profile picture or username
  2. Select "Add Friend"
  3. The user will get a notification and can accept or deny the request


  1. Tap the user icon in a channel or conversation
  2. Tap "Add Friend"
  3. The user will get an alert to confirm or ignore the request

Once confirmed as friends, you should be able to view their profile successfully.

2. Join a Mutual Server

As mentioned above, even accepted friends may block profile viewing if you don‘t share a server. To fix this:

  1. Ask the user which servers they‘re in
  2. Have them invite you or ask a server admin for an invite
  3. Join the same server(s)
  4. Check if you can now view the full profile

With a mutual server, their profile should fully load.

3. Unblock Each Other

Has either you or the user blocked one another? Blocking prevents all profile access. To resolve:

  1. Go to User Settings > Privacy & Safety > Blocked Users
  2. Locate the user and select "Unblock"
  3. Ask them to unblock you as well

Unblocking restores profile functionality between you both.

4. Wait Out Discord Outages

Rarely, this error can stem from broader issues with Discord‘s servers. The Discord Status site lets you monitor any current outages impacting services like profiles and friends.

If issues are reported, simply wait until Discord resolves them on their end and retry loading profiles after a bit.

5. Contact Discord Support

If all else fails, you can reach out to Discord‘s customer support for additional help. Some ways to contact them:

Discord‘s team can troubleshoot the specific factors preventing profile loading in your case.

Preventing Discord Profile Loading Errors

While frustrating, many profile loading errors can be avoided by:

  • Accepting friend requests from those you chat with often
  • Joining 2-3 shared servers with friends for seamless access
  • Avoiding blocking users unless necessary
  • Keeping your profile public or limited to friends only

Following Discord‘s best practices for profile sharing ensures you and your friends can always view each other‘s profiles without issue going forward.

Summary: Resolving Discord‘s "Unable to Load" Profile Problem

Here‘s a quick recap of how to troubleshoot and fix the common "unable to load profile banner badges and about me" error on Discord:

  • Send a friend request if needed for access
  • Join mutual servers together
  • Unblock the user if you or they initiated a block
  • Wait out any Discord outages or bugs
  • Contact Discord support if problems persist

With these tips, you‘ll be viewing your friend‘s amazing profile customizations again in no time. No Discord user should have to live without seeing their friend‘s meticulously crafted profiles and masterpiece memes in banners.

For more helpful Discord how-to‘s and tips, be sure to check back on the GrowFollowing blog. Happy troubleshooting!


Written by Alexis Kestler

A female web designer and programmer - Now is a 36-year IT professional with over 15 years of experience living in NorCal. I enjoy keeping my feet wet in the world of technology through reading, working, and researching topics that pique my interest.