How to Order a New Venmo Card: A Step-by-Step Guide

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Losing your Venmo card can be a real hassle. Without it, you can‘t easily access or spend the funds in your Venmo account. But don‘t worry – ordering a replacement is quick and straightforward. In this detailed guide, I‘ll walk you through the entire process of disabling your lost Venmo card and requesting a new one.

As a long-time Venmo user myself, I‘ll provide plenty of tips and insights to make the replacement process as smooth as possible. Whether you simply misplaced your old card or it was stolen, following these steps will get a new Venmo card in your hands within a week.

Overview: How Replacing Your Venmo Card Works

Before diving into the step-by-step instructions, let‘s quickly go over some key facts about replacing Venmo cards:

  • You can only have one active Venmo card connected to your account at a time. To request a new card, you first need to disable the old one.

  • Ordering a replacement card is completely free and can be done directly in the Venmo mobile app.

  • It takes approximately 5-7 business days to receive your new Venmo card by mail after you order it.

  • To get the card shipped to an address other than what‘s on file with Venmo, you‘ll need to provide proof of residence documents.

  • You can also permanently close your Venmo card by contacting customer support if you decide you no longer want it.

Now that you know how the process works at a high level, let‘s get into the step-by-step instructions for disabling your old card and requesting a new Venmo debit card.

Step 1: Open Your Venmo Mobile App

The process starts right within the Venmo app on your smartphone. If you don‘t already have the Venmo app installed, you can download it for free from the App Store (iPhone) or Google Play Store (Android).

Once you have the app opened, tap the ≡ menu button in the top left corner of the screen. This will open up the main navigation menu.

Step 2: Go to Your Venmo Card Details Page

From the main menu, choose "Venmo Card." This will take you to your Venmo card details and management screen.

Here you‘ll see your current Venmo card number, expiration date, and CVV if you have an active card connected to your account. There are also options to disable your card or order a new one.

Step 3: Tap the "Disable Card" Button

On the Venmo card details screen, you‘ll see a bold red "Disable Card" button. Tap this to deactivate your current card if it‘s lost, stolen, or damaged.

Disabling the card through the Venmo app instantly cancels it and prevents anyone else from using it for purchases or ATM withdrawals. This is an essential security step before ordering your replacement.

Step 4: Tap "Request New Card"

After successfully disabling your old Venmo card, the option to "Request New Card" will appear. Go ahead and tap this to start your replacement order.

Step 5: Confirm Your Personal Details

Venmo will now prompt you to enter or confirm some personal details to verify your identity. You‘ll need to provide:

  • Your full name
  • Date of birth
  • Last 4 digits of your social security number

Double and triple check that all the details you enter are 100% accurate to avoid any issues getting approved for your new Venmo card.

Step 6: Wait 5-7 Business Days for Delivery

With your identity confirmed and new card requested, all that‘s left is to wait for it to physically arrive in the mail. Venmo says to allow 5-7 business days for standard delivery of replacement cards.

I‘d recommend keeping an eye on your mailbox starting after 5 business days so you can activate your new card as soon as it arrives.

You‘ll also receive a notification in the Venmo app once your new card has been shipped out. The app allows you to track its status so you know exactly when it‘s set to be delivered.

Changing Your Delivery Address for the New Card

If you need your replacement Venmo card shipped to a different address than what‘s listed on your Venmo account, you‘ll have to take a couple extra steps:

  1. Contact Venmo customer support to explain you need to update your card‘s delivery address.

  2. Provide documentation that verifies your new address. Acceptable documents include:

    • Utility bill
    • Vehicle registration
    • Government-issued ID
    • Bank statement
    • Tax documentation
  3. Venmo will review your proof of address and then update your account with the new delivery address.

  4. Once your address is updated, Venmo will ship your new card to the verified location.

So if you‘ve recently moved, make sure to contact support and provide address verification. Otherwise your new Venmo card will go to your old address!

Permanently Closing Your Venmo Card

Another option you have is to permanently close your Venmo card altogether instead of ordering a replacement. Here‘s how to do this:

  1. Contact Venmo‘s customer support line at 1-855-812-4430.

  2. Inform the representative you want to permanently close your Venmo card and remove it from your account.

  3. Confirm your identity by providing personal details like your full name, date of birth, and last 4 digits of your social security number.

  4. Venmo will then cancel your current card, if you have one active, and delete it from your account.

Closing your card means you will no longer be able to spend your Venmo balance using the debit card. You‘d have to transfer funds to your bank or use another payment method.

Summary of Replacing a Lost or Stolen Venmo Card

To recap, here are the key steps to replace a lost, stolen, or damaged Venmo card:

  1. Open the Venmo app and disable your old card through the card details page.

  2. Request a new replacement card in the Venmo app.

  3. Carefully enter your personal details when prompted to verify your identity.

  4. Wait 5-7 business days for standard delivery of your new card.

  5. If your address changed, contact support and provide proof of residence documents.

  6. You can also permanently close your card by calling Venmo customer support.

Ordering a replacement Venmo card truly couldn‘t be much simpler. In just a few quick taps within the Venmo app, you can disable your old card and request a new one sent to your door.

With this step-by-step guide, you can now replace lost or damaged Venmo cards without hassle. Just be sure to carefully enter your information when requesting the new card to avoid any delays. And contact support if you need your replacement sent to a new address.

Let me know in the comments if you have any other questions about ordering new Venmo cards! I‘m happy to help fellow Venmo users keep their accounts safe and accessible.


Written by Alexis Kestler

A female web designer and programmer - Now is a 36-year IT professional with over 15 years of experience living in NorCal. I enjoy keeping my feet wet in the world of technology through reading, working, and researching topics that pique my interest.