How to Recover Your Genshin Impact Account - A Detailed Step-by-Step Guide

Have you ever woken up one day, excited to play Genshin Impact, only to find that you‘ve been hacked and logged out of your account? As a long-time gamer myself, I know how devastating and frustrating this can be.

Losing access means losing all your progress, rare characters, expensive weapons, and everything else you‘ve worked hard for. I‘ve been in your shoes before, locked out of accounts for various games.

But don‘t panic yet! There is still hope to recover your Genshin account if you follow the proper steps. In this detailed guide, I‘ll walk you through the full account recovery process step-by-step, from contacting customer support to regaining access.

Why You Should Recover Your Account ASAP

Before we jump in, let me emphasize why it‘s so important to recover your compromised Genshin account right away:

You could permanently lose access if the hacker binds your account to a new email, phone number, and third-party logins. Once they do this, it becomes incredibly difficult if not impossible to prove ownership again.
The hacker can trash your primogems, wishes, and artifacts. I‘ve seen horror stories of hackers spending every last primogem just to troll.
You‘ll lose all purchased Welkin Moons, Battle Passes, and Genesis Crystals. No player wants to lose money they‘ve invested.
Hackers can steal or trash rare items and artifacts you‘ve farmed for months to get the perfect build.
You‘ll miss out on limited-time events, daily commissions, and resin. The longer your account sits idle, the more you‘ll fall behind.

The bottom line is – you need to act fast to minimize losses and restore access before it‘s too late. The sooner you start the recovery process, the better your chances.

Now let‘s get into the step-by-step guide…

Step 1: Contact Genshin Impact Customer Support

First things first, you need to email Genshin Impact customer support at [email protected] and explain your situation.

Be sure to include:

Your 9-digit UID found on your player profile.
The email originally linked to your account.
Exactly when and how you lost access.
A plea for help recovering account access.

Here‘s a template you can use:

Subject: Account Access Assistance

Dear Genshin Impact support,

On [date], I lost access to my account which is linked to [your email]. My 9-digit UID is [UID #]. I believe my account was hacked because I did not log out myself or change emails.

Please help me regain access to my Genshin Impact account. This account means a lot to me and has many rare items I do not want to lose.

Thank you for your help!
[Your name]

Send this email from an active email address you still control. Genshin support will use this to contact you.

You should receive an automated response within 48 hours. If not, follow up politely after 2 days.

Step 2: Complete the Account Retrieval Form

In their response email, Genshin support will provide a link to an account retrieval form. Click the link and fill in the following details:

Game UID – Same 9-digit number you provided them.
miHoYo Username – The username tied to your account.
Registration Date – When you first created your account.
Registration Email – The original email used during account creation.
Registration Country
Registration City
Registration Platform – PC, iOS, Android, Playstation
Registration Device Info – iPhone 11, Samsung S10, etc if you remember.

These basic account registration details will help confirm you are the original owner. Try to be as accurate as possible – guessing could complicate the process.

Step 3: Provide Purchase History

Next, you‘ll need to provide your purchase history:

How many times did you top-up? – Number of total transactions.
Payment method of first recharge – Credit card, PayPal, etc.
Date of first purchase
Item purchased on first top-up – Welkin, Genesis Crystals, etc.

This financial information is crucial for proving ownership. If you made no purchases, leave those fields blank.

Here are some stats on average player spending:

Up to 52% of Genshin Impact players spend real money on the game. [source]
The average spender puts $147 into the game per year. [source]
Top spenders average $2,400 per year on Genshin Impact. [source]

So if you have spent money, you likely have receipts to help verify your identity as the account owner.

Step 4: Provide Account Ownership Evidence

To further confirm it‘s your account, supply:

Payment receipts – Screenshots of past purchases in-game or email receipts.
Most recent login date – When you last played before losing access.
Most frequently used devices – PC, mobile, Playstation.
Other proof – 5-star characters, weapons, achievements only you would know about.

The more precise details you can provide, the better. Think hard about any rare items, characters, weapons, locations, achievements or memorable moments that only the true account owner would know about.

Genshin Impact customer support needs you to prove beyond any doubt this account belongs to you. So give them plenty of ownership evidence.

Step 5: Provide New Emails and Submit

Finally, you need to supply 1-2 new email addresses you want associated with the account if recovered. Avoid any emails previously linked to Genshin accounts.

Explain any suspicious activities that may have compromised account security, like recently sharing your login credentials. This gives them context into how it was hacked.

Once you‘ve filled everything out with as many accurate details as possible, submit the form and wait for their response. You‘ve now completed the account recovery application – great job!

The Waiting Game: What to Expect Post-Submission

Here‘s a quick look at what typically happens after you submit an account retrieval request:

1-7 days: Average wait time for an initial response but can vary greatly.
24-48 hours: You may get an automated confirmation email once submitted.
5-15 days: Total time to recover account fully if approved.
53%: Estimated account recovery success rate based on community reports.

The waiting period can be painful and anxiety-inducing. But try to be patient as Genshin support thoroughly investigates and verifies your identity.

To maximize your chances of recovering your account:

Check both emails frequently for responses.
If it‘s been 7+ days with no reply, politely follow up.
Respond promptly if they request any clarification or additional details.
Avoid submitting duplicate requests as that can slow the process.

Let‘s walk through what typically happens post-submission:

Day 1-2: You‘ll likely get an automated confirmation email that they received your request. This doesn‘t guarantee recovery yet.

Day 4-7: If your submission was sufficient, you may get instructions to reset your password via one of your provided recovery emails.

Day 7-15: If they need more info to verify identity, they will reach out to your email before this period. Respond quickly and thoroughly.

Day 15+: If you still have no definitive response by 2 weeks, politely follow up via email for a status update. Keep waiting.

I know the waiting is difficult, but stay patient and keep a positive mindset. You‘ve done all you can – now it‘s up to their team.

What If My Request is Denied?

There is a chance your request could be denied even if you provide accurate information. Common reasons for denial include:

The hacker already changed credentials and registered new third-party logins.
You provided incorrect or unverifiable details.
The account was sold/shared voluntarily.
Someone else submitted a retrieval request first.
You violated Genshin Impact‘s Terms of Service.

If your request gets denied, thoroughly review their explanation for why. Then you can re-submit an improved request with more details proving your ownership.

However, if the hacker fully took over and re-registered your account, you may be permanently locked out unfortunately. This is why acting quickly is so important before they have a chance to override everything.

Securing Your Account After Recovery

Once you finally regain access to your account, immediately take steps to strengthen security so this doesn‘t happen again:

Change your password to something long and complex.
Remove any unfamiliar linked accounts or logins.
Bind your account to a mobile number and/or email you control.
Enable two-factor authentication for multiple layers of protection.
Avoid clicking suspicious links that could phish your login credentials.
Never share your login details with anyone, including services offering free primogems.
Use a password manager to generate and store strong passwords.
Run anti-virus software to detect any malware or spyware.
Limit account sharing or buying/selling which violates ToS.

Hackers look for easy targets, so make your account as secure as possible going forward.

Conclusion

Losing access to your beloved Genshin Impact account can be truly devastating. But don‘t lose hope yet – you can still recover your account by submitting an account retrieval request directly to their customer support team.

Providing your UID, registration details, purchase history, and strong ownership evidence gives you the best shot at regaining access. Just be patient during the waiting period and respond promptly if they request clarification.

Follow this detailed guide to maximize your chances of recovering your account. Then make sure to strengthen account security afterwards so it never happens again.

I wish you the very best of luck. Never let a hacker permanently take something you worked so hard for. You got this!

Sources:

https://gamequitters.com/genshin-impact-statistics/

https://www.simicart.com/blog/genshin-impact-revenue/

https://www.vginsights.com/insights/article/genshin-impact-player-spending-habits