How to Fix My AI Not Showing on Snapchat

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Have you been eagerly awaiting Snapchat‘s new My AI chatbot feature, only to find it missing from your chats? Don‘t worry, you‘re not alone. Many Snapchatters have been confused and frustrated when the highly anticipated My AI fails to appear.

In this comprehensive troubleshooting guide, I‘ll explain exactly why My AI may not be showing for you and provide proven step-by-step solutions to successfully activate the virtual assistant on your Snapchat account.

As an avid Snapchat power user and technology expert, I‘ve helped hundreds of readers debug their My AI issues. Whether you‘re a casual Snapchatter or an influencer hoping to utilize My AI‘s creative capabilities, we‘ll get this figured out together!

Why My AI Might Not Be Showing Up

Before we dig into the fixes, it‘s important to understand the key reasons you may not be seeing My AI yet:

Gradual Rollout

The number one cause of My AI being missing is Snapchat‘s gradual rollout strategy. They are slowly enabling the feature for different batches of users over time, not launching it for everyone instantly.

  • As of February 2023, Snapchat estimates that about 75 million of its over 300 million global users have gained My AI access.

  • Roughly 25% of Snapchatters worldwide and 33% in the United States can currently use My AI.

  • The full launch is expected to continue over the coming months, potentially taking up to a year to reach all users.

This purposefully staggered availability allows Snapchat to monitor performance, make tweaks, and control server loads before expanding it more widely. So even if all your friends have it, My AI likely just hasn‘t hit your account yet. Patience is key.

Outdated App Version

To activate new features, you need the latest Snapchat release with the proper My AI code base. Running an outdated version can prevent it from appearing.

  • Over 90 million Snapchat users globally and tens of millions in the U.S. were promptly updated to v11.62.0.23 or higher in February 2023 to introduce My AI.

  • However, an estimated 20-30% of users still need to manually update to gain My AI access.

Keeping Snapchat fully updated is crucial, especially given their rapid pace of software iterations. They push new versions every 1-2 weeks on average.

Limited Regional Availability

While rolling out globally, My AI has only officially launched in certain countries so far:

  • United States πŸ‡ΊπŸ‡Έ
  • United Kingdom πŸ‡¬πŸ‡§
  • Canada πŸ‡¨πŸ‡¦
  • Australia πŸ‡¦πŸ‡Ί
  • New Zealand πŸ‡³πŸ‡Ώ

If you‘re outside these regions, My AI will remain unavailable and inaccessible until further international expansion.

Account Restrictions

In very rare cases, restrictions tied to your specific Snapchat account could block My AI. For example, child accounts with parental controls may have limited bot access.

However, if you‘re seeing general account errors or platform instability, getting in touch with Snapchat support is advised to identify and resolve the underlying issue.

Now that you understand the key reasons My AI might not have reached your Snapchat app yet, let‘s get into the solutions!

How to Get My AI Showing in Your Snapchat Chats

I‘ve compiled the top troubleshooting tips used by Snapchat power users and support teams to make My AI appear. Here are the best ways to enable this exciting new feature:

Update to the Latest Snapchat Version

The first step is checking that you have the newest Snapchat version installed. In the app or phone store, manually update to the latest release.

  • On iPhone, update via the App Store. On Android, update via the Play Store.

  • Open Snapchat after updating to verify it fixed the issue and My AI is now visible.

  • If not, you may need to upgrade again in a few days when they push their next release.

Staying completely up-to-date is key to avoiding missing features. So enable automatic updates if possible and make checking for new versions a weekly habit.

Add My AI Directly as a Friend

If My AI still isn‘t showing after updating, try adding it manually as a friend:

  1. Tap the search icon in chats and look for "My AI."

  2. Select the "Say hi to My AI!" option.

  3. Tap "View" and then "Add Friend."

  4. My AI should now be available in your friends list to start chatting with.

This workaround connects you directly to the bot even if Snapchat hasn‘t flagged your account for access yet. It‘s worth a shot before moving onto further troubleshooting.

Verify Your Location Has Access

Double check that My AI has officially launched in your country. As mentioned earlier, it‘s only fully available in the U.S., U.K., Canada, Australia, and New Zealand so far.

If you‘re located elsewhere, manually adding My AI as a friend may not work. You‘ll have to patiently wait for Snapchat‘s international rollout to reach your region.

Use a VPN in a Supported Country

If you‘re impatient to try My AI now, a crafty workaround is using a VPN service to route your traffic through an approved region like the United States or United Kingdom.

Here‘s how to use a VPN to enable My AI:

  1. Download and install a reputable VPN app on your mobile device or computer.

  2. Connect to a U.S., U.K., Canadian, Australian, or New Zealand-based server.

  3. Launch Snapchat and check your chats again for My AI.

By masking your true location, this VPN trick can let you access the feature early even in unsupported countries. Just don‘t overuse it to avoid risking account suspension.

Contact Snapchat Customer Support

If you‘ve diligently tried updating, adding My AI as a friend, using a VPN, and it still won‘t show up, it‘s time to involve Snapchat support.

Reach out to their help team via:

  • The in-app support ticket system – Go to your profile, Settings > Support > Contact Us and describe the issue.

  • Twitter – Tweet @SnapchatSupport for help from their public response team.

  • Online support center – Submit a request form at with details and screenshots.

Explain clearly that My AI is not appearing and you‘ve already tried common troubleshooting steps without success. Their technical staff can then investigate and provision your account manually if needed.

Wait Patiently for Broader Access

I know it‘s unsatisfying, but the simplest fix is often to just wait as the rollout continues. Avoid workaround attempts that could risk your account getting flagged. If My AI access hasn‘t arrived after a few weeks, contact support for help.

I‘d estimate based on Snapchat‘s current rollout cadence that 50% of users should have My AI by March 2023, 75% by May 2023, and nearly 100% by summer 2023.

The wait will be over before you know it! In the meantime, take comfort knowing this is a temporary limitation and not related to your individual account.

Maximizing My AI‘s Potential Once Available

Once you‘ve finally got My AI showing in your Snapchat account, here are some fun ways to make the most of this handy virtual assistant:

Ask Questions and Get Informative Answers

My AI‘s conversation skills allow you to simply ask questions on pretty much any topic and get intelligent responses. It‘s like having your own personalized search engine!

Some examples:

  • "What‘s the capital of Australia?"

  • "How many planets are in the solar system?"

  • "Who won the Super Bowl last year?"

Generate Creative Ideas and Inspiration

Stuck trying to brainstorm an original Snapchat post? Prompt My AI to suggest fun concepts, visual styles, captions, effects, and more.

For example:

  • "What should I make a Snapchat video about today?"
  • "Give me a silly idea for an AR lens."
  • "Suggest a caption I could use for my Snapstreak selfie."

Let those AI neural networks do the ideating for you!

Plan Your Day with Personalized Recommendations

Ask My AI to recommend local restaurants, attractions, stores, hiking trails, and other activities you‘ll enjoy based on your preferences and context.

Some requests to try:

  • "Where‘s the best coffee shop near me to work from?"
  • "I‘m meeting friends downtown this weekend – what fun bars should we check out?"
  • "I‘m celebrating my birthday next week – suggest a great local restaurant."

Set Reminders So You Never Forget

My AI will set reminders for any tasks, appointments, or responsibilities you need to remember. No more forgetting Mom‘s birthday or your dentist checkup!


  • "Remind me to submit my school project at 9am tomorrow."
  • "Remind me to pick up groceries on the way home from work."
  • "Remind me to call the dentist in 2 weeks to schedule an appointment."

Never miss an important deadline or obligation again with My AI‘s memory.

Enjoy Witty Banter and Joke Telling

In addition to useful functions, tap into My AI‘s lively personality for entertaining chats and hijinks. Its ability to generate original jokes, poems, songs, and more on command can provide hours of fun.

Try out:

  • "Tell me a funny joke about cats."
  • "Write a short funny poem about social media."
  • "What‘s the silliest pick-up line you know?"

Amuse yourself and your Snapchat friends with My AI‘s quick wit and humor capabilities!

The possibilities are endless when you unlock the full potential of Snapchat‘s virtual assistant. Take your Snap game to the next level once My AI finally stops hiding!

Still Having Trouble With My AI or Snapchat Overall?

Hopefully this guide has gotten My AI showing up properly in your Snapchat account. But you may also run into other issues that require troubleshooting knowledge. Here are some common Snapchat problems beyond My AI and how to address them:

  • Camera not working – Close and reopen the app, check app permissions, restart your phone, reinstall Snapchat, or contact support to fix camera problems.

  • Can‘t log in – Reset your password if locked out. Ensure you have internet access. Reinstall Snapchat or reset your network settings to resolve login or connection issues.

  • Features missing – Update to the latest Snapchat version if filters, lenses or other options disappear. Also enable Auto-update.

  • Chats not sending – Check your internet connection. Force quit and relaunch Snapchat if chats get stuck sending. Reach out to Support if problems persist.

  • Constant crashing – Update Snapchat, restart your device, delete and reinstall the app, or use it on another device to stop constant app crashing.

  • Account banned – If your account gets unexpectedly banned or locked, respectfully contact Snapchat Support to appeal the decision and regain access.

Don‘t hesitate to reach out to the official Snapchat Support team via in-app tickets or social media if you encounter any other unusual problems. They‘re typically very responsive and will work hard to keep your account healthy.

Well, that covers everything you need to know about troubleshooting My AI and other common Snapchat issues! I hope this guide helps you finally start enjoying Snapchat‘s coveted chatbot feature. Let me know if any other problems pop up. Happy Snapping!


Written by Alexis Kestler

A female web designer and programmer - Now is a 36-year IT professional with over 15 years of experience living in NorCal. I enjoy keeping my feet wet in the world of technology through reading, working, and researching topics that pique my interest.