Unlocking a Locked Snapchat Account: The Ultimate Troubleshooting Guide

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Have you suddenly found yourself locked out of your precious Snapchat account? Trust me, I‘ve been there too. As a long-time Snapchat power user, I know how frustrating it is not having access to your captures, streaks, and Snap Squad.

Not to worry – I‘m here to help get you back snapping again!

In this comprehensive guide, I‘ll walk you step-by-step through how to unlock a locked Snapchat account so you can get back to filtering and streaking ASAP.

Here‘s what I‘ll cover:

  • Common reasons Snapchat locks accounts – and how to avoid them
  • How to confirm if your Snapchat is definitely locked
  • Step-by-step instructions for unlocking your account
  • Advanced troubleshooting tips for stubborn locks
  • When and how to get Snapchat support involved
  • How certain third-party apps lead to locks and bans
  • The dangers of buying unlocked Snapchat accounts
  • And much more!

By the end, your Snapchat lock will be lifted and it‘ll be like nothing ever happened. Let‘s jump in and get unlocking!

Why Does Snapchat Lock Accounts in the First Place?

Before learning how to unlock your account, it helps to understand why Snapchat locks accounts. This gives insight into what behavior to avoid in the future.

According to Snapchat‘s support site, the main reasons accounts get temporarily locked include:

  • Using third-party apps or mods – We‘ll dive more into this later, but any app that isn‘t the official Snapchat app can trigger a lock.

  • Sending spam or abusive content – Spamming others or violating Snapchat‘s rules will get your account locked quickly.

  • Adding too many friends too fast – Rapidly adding lots of new friends looks suspicious to Snapchat‘s systems.

  • Suspicious activity indicating hacking – If your account shows signs of being compromised, Snapchat will lock it for safety.

  • Accidental false positives – Snapchat‘s lock algorithms aren‘t perfect. Sometimes innocent accounts get incorrectly flagged and locked.

Essentially Snapchat locks accounts to protect the community and platform. However, false positives do occur where legit accounts get incorrectly locked.

The good news is that most locks are temporary and you can get back into your account by following the steps in this guide.

Now let‘s confirm whether your Snapchat is definitely locked in the first place…

How to Confirm Your Snapchat Account is Locked

Before trying to unlock your account, make sure it is actually locked. Here are the signs:

  • Getting an error when logging in – The main indicator is an error like "Your account has been temporarily locked" when trying to log in on the app.

  • Verification codes not sending – You may request a code to verify your identity when logging back in, but never receive the code.

  • Friends can‘t view your profile – Friends may tell you they tried viewing your Snapchat profile but couldn‘t, likely because your account is locked.

  • Snapchat support confirms it – Reaching out to Snapchat support is the definitive way to confirm your account status.

  • Can‘t access memories/settings – Being unable to access your Memories or Settings sections in the app may indicate a lock.

So if you‘re experiencing any of those issues, it‘s safe to say your account has definitely been locked by Snapchat. Now let‘s get it unlocked!

Step 1: Go to the “My Account is Locked” Support Page

The first step is to open your web browser and go to this Snapchat support page titled "My Account is Locked."

Here you‘ll find information about why Snapchat locks accounts, as we discussed earlier.

Scroll down until you see the section about sending spam or unsolicited content. Underneath this section, click the blue "unlocking your account" link.

This will open a login screen to enter your Snapchat credentials and unlock your account.

Step 2: Log Into Your Snapchat Account

On the account unlocking login screen, enter your Snapchat username (or email) and password.

Be sure to use the current login credentials for your locked Snapchat account here. This will allow the unlocking process to be linked to your account.

After logging in, hit enter or click the "Log In" button.

Step 3: Click the "Unlock" Button

On the next screen after logging in, you‘ll see a message saying you should just wait 24 hours before trying to log in again.

Ignore this. Instead, click the yellow "Unlock" button directly below that message.

This tells Snapchat to immediately lift the lock on your account, rather than making you wait a full day to access your account again.

Step 4: Force Quit and Reopen Snapchat

The final step is to fully reset the Snapchat app by force quitting it.

On iPhone:

  • Double tap the home button to open the multitasking view
  • Locate Snapchat and swipe up on it to force quit

On Android:

  • Open the Recent Apps view
  • Locate Snapchat and swipe it off the screen to force quit

Then reopen the Snapchat app, log back in, and see if it lets you access your account normally again.

With that, your account should be fully unlocked! 🎉

What If You‘re Still Locked Out After Unlocking?

In most cases, following the steps above will successfully lift the lock on your account and get you back snapping.

However, sometimes you may still see the lock remain even after going through the unlocking process.

Here are a few things to try if your Snapchat remains locked out:

Wait 24 hours – As the error message suggests, the lock may simply need time to expire on its own. Give it a full day then try logging in again.

Update Snapchat – Make sure you‘re on the latest version of Snapchat by checking your app store for updates. The newest version may fix bugs preventing unlocking.

Reinstall the app – As nuclear option, fully deleting and reinstalling Snapchat can force it to totally reset, which may resolve unlock issues.

Use different networks – Try switching between Wifi and cellular data or use different Wifi networks in case network issues are interfering with unlocking.

Contact Snapchat support – Reach out to Snapchat Support ( and explain you are still locked out after following unlock steps. They can look into your specific account situation.

With some persistence and trial-and-error using these tips, you should eventually regain access to your prized Snapchat account.

When Should You Contact Snapchat Support?

If the above troubleshooting tips aren‘t working, it‘s time to bring in the cavalry, aka Snapchat Support.

Reach out to them if:

  • Your account stays locked after trying all unlock methods
  • You believe your account may have been hacked
  • Your lock seems permanent or keeps reappearing

The Snapchat Support team has special tools to review accounts and resolve issues you can‘t fix yourself.

To contact them, go to and fill out their account unlocking form:

Snapchat Support Form

Explain your situation in detail to help them troubleshoot and unlock your account. They typically respond within 24 hours.

Avoiding Third-Party Apps That Lead to Locks

A major reason Snapchat locks accounts is when users install unauthorized third-party apps and software. But what exactly are these? And what should be avoided?

Here are some examples of third-party services and mods that often trigger Snapchat‘s locks and bans:

  • Snapchat++ / Phantom – Modified Snapchat apps that add extra features like saving photos, auto-advancing stories, etc. These are banned by Snapchat.

  • Snapchat score boosting services – Websites that claim to increase your Snapchat score for free. These break Snapchat‘s terms and may result in a lock.

  • Password cracking tools – Software that tries to "hack" into Snapchat accounts by guessing passwords. Snapchat understandably bans these.

  • Auto-swipe and auto-add bots – Bots or scripts that automatically swipe Stories or add Friends for you. Again, bannable by Snapchat.

  • Third-party filters/lenses – Apps that let you apply filters or lenses not in the official Snapchat app. Snapchat doesn‘t allow these.

The rule of thumb is to avoid any app or service related to Snapchat that isn‘t the official Snapchat app itself or on Using only the official Snapchat app is the way to avoid locks.

The Dangers of Buying Unlocked Snapchat Accounts

After getting locked out, some look for shortcuts to get back on Snapchat quickly. This leads some to buy unlocked accounts from shady sellers online.

I strongly advise staying away from sites claiming to sell unlocked Snapchat accounts. Not only is this prohibited by Snapchat, but it also comes with huge risks:

  • They‘re likely hacked accounts. Most unlocked accounts for sale come from hacking innocent users.

  • They can easily get locked again. Any change in login location can trigger Snapchat‘s fraud detection, locking the purchased account.

  • You‘re sharing the account. The original owner still has access and can take it back anytime.

  • It hurts Snapchat‘s community. Buying accounts incentivizes more hacking and fraud.

Instead of taking these risks, have patience and use this guide to safely unlock your original account the proper way. It‘s worth it!

Let‘s Get You Snapping Again!

Phew, we covered a ton of ground here! Here are some key points to remember:

  • Snapchat locks accounts to protect its community – don‘t take it personally!

  • Double check that your account is fully locked before trying to unlock it

  • Follow this guide‘s step-by-step unlocking instructions to get back into your account

  • Try the advanced troubleshooting tips if the basic unlock doesn‘t work

  • Reach out to Snapchat support if you hit a wall and can‘t unlock it yourself

  • Avoid third-party apps and services that break Snapchat‘s rules

  • Never resort to buying hacked unlocked accounts – too risky!

With some time and effort, you‘ll be past the lock screen and back sending Snaps in no time. Thanks for reading – now let‘s get your account unlocked!


Written by Alexis Kestler

A female web designer and programmer - Now is a 36-year IT professional with over 15 years of experience living in NorCal. I enjoy keeping my feet wet in the world of technology through reading, working, and researching topics that pique my interest.